Frequently Asked Questions
HOW LONG UNTIL I RECEIVE MY ITEMS?
We offer free shipping on all orders. All items that are in-stock and can travel via UPS or FEDEX ship within 3-7 business days and arrive within 3-5 business days from the ship date. In the event of a delay, we will notify you by email. Items ordered together might not arrive in the same box.
WHAT IS YOUR RETURN POLICY?
We want you to be happy with your purchase! You can return your items within 14 days of receiving the order for a full refund on the merchandise cost. We do not refund original shipping charges. Please email us at email@example.com. You will be responsible for the return shipping charges. All return orders will have a 25% stocking fee. *Please note some items are final sale as marked or may have a shorter return policy as stated.
CAN I CANCEL MY ORDER?
If you change your mind about your order, you have 24 hours to cancel.
IS MY CREDIT CARD INFORMATION SECURE?
Upper Earth uses encryption technology provided by Shopify to transmit your information. To verify that your connection is safe, look for the closed lock icon in your browser window.
DO I HAVE TO PAY SALES TAX?
Only California residents will be charged sales tax.
HOW ARE UPPER EARTH'S PRODUCTS ECO-FRIENDLY?
Upper Earth's products meet strict guidelines for sustainability in every way. Materials used in the manufacturing of products are all sustainably sourced. We are constantly working with our suppliers to further reduce our carbon footprint and find innovative ways to make new products more sustainably. Lastly, all of the workers who make our products are paid a fair wage and provided with a safe, healthy working environment.